Our Karate Academy
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GENERAL TERMS AND CONDITIONS
As a member of Mosman Martial Arts Academy (MMAA), you can use our club in line with these terms and conditions, including the club code.
Adults membership commitment types and values:
1. "3 month" rolling contract with minimum term 6 fortnight, ongoing.
2. "6 month" rolling contract with minimum term 13 fortnight, ongoing.
3. "12 month" rolling contract with minimum term 26 fortnight, ongoing.
4. "18 month" rolling contract with minimum term 39 fortnight, ongoing.
5. Pay As You Go 5 Pack (5 visits), expiring in 30 days, payment in full upfront.
6. Pay As You Go 10 Pack (10 visits), expiring in 60 days, payment in full upfront.
7. Pay As You Go 15 Pack (15 visits), expiring in 90 days, payment in full upfront.
8. Pay As You Go 50 Pack (50 visitts), expiring in 6 months, payment in full upfront.
Your pack's activation date is the date of your first visit. Upon the expiry date, all unused classes will be void.
Kids membership commitment types and values:
1. SMALL STEPS, class frequency: once a week.
2. REGULAR, class frequency: twice a week
Payable per school term. Full payment required prior to commencement.
Missed and Make-up Classes:
If your child misses a class you can schedule a make-up class during the same term only within our regular timetable. To claim a missed lesson, you must first advise MMAA of non-attendance in writing (email, text/SMS) at least 2 hours prior to your child's regular class. To redeem a missed lesson you must ring on the day you wish to attend to see if there are spots available in your desired class. Missed lessons are subject to availability and cannot be guaranteed on the preferred date/ time. Missed Lessons are not transferable from one term to another and do not carry over. Missed Lessons that are not claimed will be forfeited at the end of every term. Missed lessons are not claimable once cancelled from MMAA Kids Karate Classes and cannot replace your regular booking.
Once the classes have commenced no refund is available unless you are discontinuing due to medical reasons, in which case a medical certificate stating your incapacity to participate in the course is required. In this case the refund amount will be pro-rated in line with the remaining number of days in the course at the date your written request for refund is received.
What happens on Public Holidays?
MMAA does not conduct classes on Public Holidays. If your training lesson falls on a public holiday you have the option of booking a make up lesson in lieu of your regular lesson as a credit is not offered for public holidays.
You have an agreement with us when you have signed it and we have accepted it. If these terms and conditions or your agreement differ from anything you are told at the club or over the phone, these terms and your agreement will apply, unless written confirmation is received from a Mosman MAA employee.
You need to pay a start-up fee of $49 when you join or renew. We cannot refund the fee.
If you defer your start-up fee or any other fees, we will charge you a higher fortnightly amount until you have paid the deferred fees in full.
If you are unhappy with your membership after spending 3 months with us, we will arrange for cancellation without paying fees or giving notice, as long as you:
> have a rolling contract
> have entered the club & exercised 3 or more times a week on average since your initial joining date (note: if you choose a new membership contract option, your initial joining date still applies)
We offer a discounted rate on the Pay As You Go packs to immediate family, if we can link the family member/s to a primary, full-paying member. If the primary member cancels his or her membership, the family memberís fees will still be debited but not at the discounted rate.
Vouchers and Gift Cards
Vouchers and Gift Cards cannot be redeemed for cash.
Refunds do not apply to Gift Vouchers, Gift Cards, Gift Products, or purchases made through a rewards platform points system.
On the day you sign your agreement and each time you use our clubs, you promise us that:
- you are in good physical condition
- you know of no medical or other reason why you cannot or should not do active or passive exercise.
Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting an exercise program.
If you believe any club activities might risk your health, you must tell us this in writing with full details. You must also tell us if your medical condition changes after you join.
We may choose to refuse your membership agreement until:
- your doctor agrees in writing that you are fit to exercise
- you show us proof that you have received medical advice on an appropriate exercise program.
You must not use club facilities if:
- you have an infection, contagious illness or physical ailment, such as an open cut or sore
- there is any other risk, however small, to other members and guests.
You pay fees for ongoing memberships in advance each fortnight, by direct debit from a bank account or credit card. For a Pay As You Go membership, you will pay on the day you buy it.
When your membership is due to end, you can choose to renew it before that date at your existing rate, otherwise your membership fee will be set at the current rate. By renewing your membership, you agree to the membership terms that apply at that time.
We will debit your fortnightly club fees from your nominated account on every second Monday, as set out in your membership agreement. If you use a credit card (including VISA debit facilities), we will add a 50 cent surcharge to your fortnightly debit.
You must make sure:
- your account can accept direct debits (your financial institution can confirm this)
- there is enough money in your account on the payment day and the next 5 days
- you tell us if you are transferring or closing your account, at least 48 hours before your next direct debit
- you tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit.
Please tell us and your financial institution if you want to change or stop your direct debits. If you do not fully pay your fees on the due date, we will suspend your club access until your payments are up to date and you have given us your account details. We will also charge you a late payment fee of $12 for a failed payment. This will be debited from your account, and you authorise us to do this.
For membership/s in your name, you must make sure that the payment method you choose continues for the length of your agreement. This includes third-party accounts. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term. Enrolment provides the students with the opportunity to attend the specified number of classes. You further understand that as a payer you are purchasing enrolment at MMAA for the students listed on your membership form.
We may sometimes add to, change or remove our terms and conditions. This includes changing the club's opening and closing hours, its services and facilities and membership fees. Sometimes, we may also close the club for refurbishment to improve facilities. We do not reduce your membership fees because your club is closed for renovations or for a public holiday.
We will give you at least 28 days notice of any changes, for instance by:
- publishing them in our newsletter or on our website
- placing a notice in the club
- phoning you or writing to the address (post or email) you last gave us.
We reserve the right to increase your fees at any time after the minimum period of your agreement has ended. We will make a reasonable effort to tell you about this at least 28 days beforehand by writing to the address you last gave us (which may be an email address). We will consider that you have received our letter or email on the second business day after it is sent.
You can freeze your membership for 1 or more fortnights, up to a maximum of 6 fortnights each calendar year. Each time freeze must start and end on a direct debit date and mut be announced at least 1 week prior to the next billing date. The time freeze fee for all memberships is $8 per fortnight, which you can pay in advance or by direct debit. You can freeze your membership for up to 13 fortnights in any 12 months for travel, medical or bankruptcy reasons. However, we must be satisfied by your supporting documents, such as a certificate from a medical practitioner stating you are unable to exercise. If you have a medical reason or become bankrupt, we will not charge you for this extended time freeze to allow you time to recover. Please note that if you are within your minimum term, any time freezes are not classified as a full payment toward your contract.
Cancelling after the minimum term expires
Once the minimum term of your membership expires, you or we may cancel your membership (see 3.1). When you cancel, you must pay us any fees you owe or we may take action to recover them.
You must give us 28 days notice to cancel, unless you are cancelling for medical reasons (with supporting evidence). We count this period from the date of your request, this means your final debit may be a pro rata amount
To ensure your direct debit does not continue past your minimum term, you must give us notice within this term. You cannot freeze your membership payments during the notice period.
You can cancel your membership if time freeze is not suitable during the minimum term if:
- you are sick or incapacitated you must show us a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of your term.
- you are bankrupt ou must show us supporting documents.
We will not charge you an exit fee in these cases.
You can also cancel if you relocate to an area more than 15 kilometres from any Mosman MAA club, but you must show us a letter from your real estate agent or advice from Australia Post. We will charge an exit fee based on how much of your agreement remains:
- up to 6 months = $100 ; 6x12 months = $150 ; 12x18 months = $200 ; 18x24 months = $250.
You can transfer your membership to another person (transferee) within the minimum term of your agreement so long as the transferee:
- is not a current member
- completes the new membership sign-up process and pays a transfer fee equivalent to the start-up fee
- is eligible to take up your membership (for instance, you cannot transfer a corporate or concession membership to someone who would not qualify for that membership)
- has not previously been banned by Mosman MAA or failed to pay membership fees.
The transfer is effective only after the transferee has completed the sign-up process.
We do not allow transfers once you have completed your minimum term. You also cannot transfer foundation, family or friends memberships. If you wish to cancel for any other reason, within your minimum term, and have more than 28 days left in your minimum term, you must pay out your agreement.
We calculate the amount you must pay by:
- multiplying your fortnightly fee by the number of fortnights left in your minimum term deducting 5% from the total.
You must follow our club code. Please read and follow all signs and handouts that tell you what to do. If you don't understand something, please ask for help. You are responsible for using our facilities and equipment correctly. If you are not sure how to operate any equipment, please ask our staff before you use it. Note that you will be responsible for any damage that you or your guests cause through a wilful act or negligence.
We provide lockers you can use while exercising but these are not security lockers. Please keep your locker key with you and do not bring valuables into the club. Unfortunately, thefts do happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the club, even if someone breaks into your locker. If you leave belongings in a locker overnight, we may remove them. We might give lost property to charity each month, including unclaimed items from lockers.
All members and guests must wear suitable clothes in the exercise areas. We do not allow clothes with offensive images or inappropriate advertising.
We can refuse entry to anyone, including members, if they act unreasonably or break the code. We may also warn you that you risk having your membership cancelled. If you continue to behave in the same way, we may cancel your membership immediately.
We can cancel your membership without warning if you behave in a way that is risky or seriously inappropriate, such as:
- threatening or harassing others
- damaging equipment
- using illegal or performance-enhancing drugs
- instructing other members when we have not authorised you to do so.
Your responsibilities, including payment of membership fees, do not depend on how often you use a club. You must tell us about anything that affects your membership, and any changes to your contact and bank details.
You promise to:
- make sure that you know how to exercise safely, by asking if necessary
- use your best endeavours to exercise safely
- not take valuables into the club, even if you plan to put them in a locker.
Mosman MAA is committed to protecting your privacy and any personal information we collect. Mosman MAA complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
Mosman MAA will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member.
We collect personal information primarily to enable us to provide members with our services. Mosman MAA may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
We sometimes film or photograph the club so it is possible you will appear in the background. By signing your agreement, you allow us to use your image in promotional and other business-related material.
All agreement fees include goods and services tax (GST). Your fees will change in line with any government GST rate changes, even if you are in your minimum term.
Your agreement is subject to Australian law and is governed by the state laws where your home club is located. Under the Competition and Consumer Act 2010, we guarantee that our recreational services are:
- provided with due care and skill
- fit for any purpose you have told us you are using the services for or for a result which you have told us you wish to achieve
- supplied within a reasonable time.
However, under certain legislative provisions, we may ask you to agree that these conditions do not apply to you. If you sign the agreement, you will be agreeing that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury that results in death) because the services were not rendered with due care and skill, or they were not reasonably fit for their purpose.